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Our Returns Policy
We are committed to customer satisfaction. We accept returns on all products sold on our website except for pierced earrings, millinery and headpieces. Millinery and headpieces include all hats in our 'Ladies Special Occasion Hats' department.
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the item as being worn.
If you are dissatisfied with any product you ordered, we will exchange it, replace it or return it for a refund for the purchase price of your merchandise. Simply return the item to us within 21 days of receipt and we will promptly process your return. Items should be returned in their original packaging and with original tags intact, and be unworn to be considered for refund. The swing tag must not have been removed to qualify for a return. We will issue credit for the return shipping costs if the return is a result of our error (e.g. incorrect item, damaged). Otherwise shipping and handling fees are not refundable. Hatshop.ie is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy.
Timeline for Returns
All returns must be returned back to The Galway Hat Shop within 21 days of receipt. We estimate up to 10 business days of transit back to us. So please post your return within 11 days of receiving your goods.
We have an extended returns policy for the purchase of Christmas presents. All orders placed on and after the 18th November may be returned, in accordance with the normal returns policy, up to the 15th of January in the new year. Please allow up to 14 days from the time of receipt of your return for processing and issuing your refund.
How to Return an Item
Return your product in the original packaging, with labels intact, a copy of the packing note and an explanation for the return to the following address;
The Galway Hat Shop,
5 Sherwood Avenue,
We will then return or exchange as requested.
Orders Returned after 21 Days
Orders extending beyond the 21 day return window are not eligible for return. If our courier delivered the item to you on Monday the 1st of the month we must have received the item back in our shop by Monday 21st of the month to be eligible for a return.
If you receive a defective item, the wrong item or the wrong quantity, please return to the above address with details of why you are dissatisfied. We will resend the correct item to you and refund the return shipping costs due to our error. If you wish to receive an item in exchange for the original item (including different size and/or colour), please return the original item with our original Packing Slip and packaging, and place a new order for the item of your choice. We will process your refund upon receipt of the original item.
Refunding Delivery Charges
Unfortunately, we cannot refund original delivery fees placed for online orders unless the reason for return was our fault. If you cancel your order after the item has been shipped from our warehouse, delivery and handling costs will not be refunded.
NOTE: All returns and exchanges are reviewed. We do not process returns or exchanges for items that were not purchased from The Galway Hat Shop, www.hatshop.ie.
If you have any questions please phone us on 00 353 91 561052 or email firstname.lastname@example.org